Northern Acoustics

General Terms and Conditions of  Trade

2008/2009

How can we help?

You can contact us for help on any of our products or services, by email, mail, telephone or fax. We have a sympathetic and knowledgeable approach to problems posed to us. You can speak with our Hearing Aid Audiologist, and if he is not available at the time, he will call back. Make sure you leave as much information as possible about how we can contact you, and what your requirements are.

 

Our hours of business are:-9.15 to 5.00 Monday to Thursday,9.15 to 4.30 Friday lunchtime is 12.30 to 1.15

 

Placing an order

Quote the Code Number, from the Price Guide, and check current price and description. Please ensure these are correct before placing the order. Make a note of who spoke with you.  If you have no account with us, we send a bill, with VAT Exemption Form, if appropriate. Or you can use the Order Form with the completed VAT Exemption Form. When we receive your payment with the completed VAT Form, we will send the goods. We accept most debit cards including Maestro, Delta & Visa Debit. For these, we need your full name, address Card Number, Issue No. if any, and expiry date.

 

THERE IS A 3% SURCHARGE ON A CREDIT CARD TRANSACTION. 

 

Changed your mind?

Because of the wide range available, we try to help customers make a correct choice. However, it does not always work-out, and so we like to offer a return policy. If you feel that goods are not suitable, you must inform us first within 10 days of the invoice date. We then must receive the goods within 7 days in perfect condition, with full packaging, and we will refund you, less batteries (do not return), postage and handling costs, and credit card charges (if applicable). We may decide to issue a credit note, to be used against the purchase of other items. Under no circumstances can we supply cash or cheques for a credit or debit sale, on returned goods.

 

Descriptions and Prices

Descriptions shown are accurate when printed, but may change during the life of the Catalogue and and this site. We might also change the items offered, so please check availability. This site must be used along with the appropriate Price Guide. Postage, based on value of the goods, is shown on the Price Guide.

 

You may be entitled to VAT Exemption on items marked with an asterisk in the Guide, if you have a hearing disability or are a Registered Charity buying the goods for a hearing- or speech-impaired person. We supply a VAT Exemption Form for you to fill out, unless you have one you already use.

 

PLEASE NOTE THAT HM REVENUE AND CUSTOMS TAKE A SERIOUS VIEW IF YOU TRY TO CLAIM EXEMPTION UNDER FALSE PRETENCES. WE ARE DUTY-BOUND TO PROVIDE INFORMATION ASKED-FOR BY THEM SHOULD THEY MAKE ENQUIRIES.

 

We may alter prices due to changes outwith our control. Prices are held as long as possible, but we will use the price at date of despatch, and suggest that you check current price by phone. Prices shown exclude p & p and VAT, (where applicable) unless stated

 

Payment

For those with an account, we must be paid within 30 days of the invoice date. Credit is available to those who pay promptly, and may be withdrawn if not maintained. Thereafter, supply would be only against pre-paid invoice. Renewed credit facility must be applied for in writing.  You will not own the goods until paid for in full, and no guarantee is given after expiry of time for payment. We reserve the right to re-possess goods if not paid for on time. We reserve the right to retain goods ordered and paid for, against any debts incurred by Customer.

 

Continuing Care Programme

Full details of our unique Continuing Care Scheme are available. All Terms and Conditions apply to the supply of items under the scheme.

 

Cancellation

When items are ordered and paid for, and cancelled before delivery is made, we will look sympathetically at such cancellations. However, if a non-catalogue item has been ordered, then we will charge a fee of 20% of the order value, plus any postage and other costs incurred by us.

 

Guarantees

All items carry a one-year guarantee from date of invoice. Leads for earphones, or microphones, and connecting cables have a 3-month guarantee. No claim is accepted (even under guarantee), where goods have been misused, modified or damaged by unauthorised personnel. Any repair would be subject to a charge.

 

Carriage

Goods are packed securely and safely. Damaged goods are the Carrier’s responsibility, and you should immediately contact them, for a claim form describing damage or any other complaint. Also please inform us within 3 working days of receipt or part-delivery. Goods and packaging should be retained for a reasonable period, for examination, as required, by the Company or Carrier. In the event of receiving an invoice but not receiving the goods, you must inform the Carrier and Northern Acoustics within 14 days of invoice date. 

 

                                                            THANK YOU FOR USING US.

                 WE HOPE YOU CAN TELL A FRIEND WHO COULD USE OUR SERVICES